We are open for a conversation with our stakeholders
The success of our company depends on the extent to which we are able to meet the needs of patients and healthcare professionals. Our business strategy also needs to incorporate the views and interests of other stakeholders such as governments, political officials, regulatory bodies, healthcare insurance companies, producers of medical products and patient and consumer organisations. Mediq actively monitors the discussion between these parties. If possible, we contribute to the discussion directly, or through industry associations.
We maintain contact with patients and healthcare professionals
We proactively assess client satisfaction by conducting customer satisfaction surveys. In addition, we contact patients, patient associations and medical professionals to discuss therapy-related subjects. Our employees in the various countries covered by our organisation are in contact with the healthcare insurers in those countries. Moreover, our central purchasing department and the local category managers maintain up-to-date communication with producers of healthcare products.