Social resonsibility

While our own operations have a relatively low impact on the environment, we are alert to opportunities to reduce our environmental impact in areas where we have the greatest influence. These have been defined as waste and transport.

The goods that we purchase are delivered at Mediq in packages that we unwrap and repackage, this leads to some waste. For this reason our distribution activities are responsible for most of the waste that we generate. A significant amount of the waste that we produce, such as paper and cardboard, is suitable for re-use. Aside from re-usable waste, we also generate a certain amount of non re-usable waste, such as medication waste. Our goal is to increase the proportion of waste that is suitable for reuse

Lean and Green award for reducing CO2 emissions
We distribute medical devices to hospitals, healthcare institutions, pharmacies as well as directly to patients. CO2 emissions from transport therefore represent a significant part of Mediq’s environmental impact. To cut emissions, we use environmentally friendly fuels, more efficient vehicles and electric trucks for our deliveries in the Netherlands. 

Especially for this policy we have been presented with the 2014 Lean and Green Award for Personal Mobility in the Netherlands. Personal mobility covers commuting, operational traffic and business travel.
By participating in the Lean and Green program, Mediq was one of 21 companies that committed to reducing CO2 emissions by at least 20% within five years. Lean and Green is a non-profit network promoting sustainable mobility among businesses and government bodies.

Mediq was also presented with a Lean and Green Award in 2012, but that one was for our logistics activities, another area in which we have managed to reduce CO2 use. To achieve this involved overhauling the logistics planning so that trucks and delivery vehicles used the optimum routes and as such drove fewer miles. Mediq also makes sure its fleet runs on fuels that are less harmful to the environment or, when possible and practical, on electricity. Edward van Tuinen, Real Estate & Facilities Manager for Mediq, had this to say on the matter: "With its lease vehicle policy, Mediq has already achieved a reduction of 27% since 2011, making it one of the frontrunners in this field. Mediq has achieved this with such measures as actively adopting a fuel policy and assigning people electric lease cars."

We try to create a working environment in which employees feel challenged, where they can develop their skills and competences and be successful. 

In our human resource policy, the following issues are key: 
• Diversity 
We employ people in 15 different countries who come from an even wider range of nationalities. We want everybody to feel at home here and have the same opportunities, irrespective of nationality or race.
• Recruitment and retention 
Mediq aims to attract capable people who want to work in a company that combines healthcare and entrepreneurial drive. We seek employees who are flexible, ambitious and passionate about working in the healthcare business, and who act in alignment with our core values.
• Engagement 
Our ambition is to have committed and proud employees who identify with the company’s strategy. 
• Development 
Mediq has created development programs to ensure that employees are motivated to perform well, and that talents are triggered and challenged. For very talented employees there are also international opportunities within the company.
• Health and safety 
All group companies have safety procedures and carry them out conscientiously. These procedures are described in handbooks and quality systems. Safety training is used to educate logistics employees.
• Employee complaints 
In line with our Code of Conduct (called Mediq the Essence) we have an integrity procedure in place. Employees who do not feel free to speak with line management can file a complaint with the Management Board. This can be done via a special telephone line or the internet, if desired on an anonymous basis.

As a company working in the healthcare sector, we are very much aware of our social role. We show this by supporting projects that are close to our business. 

As Mediq is an expert in distributing medical devices and pharmaceuticals, we can offer practical help in times of need, such as bandages, infusion materials, pharmaceuticals and medical devices. We also support many local initiatives. One theme has our special attention: youngsters with diabetes.

Youngsters and Diabetes 
Young people with diabetes have a special place in our hearts. Diabetes is a serious chronic disease which affects people’s everyday lives. People suffering from diabetes need to measure blood sugar levels and inject insulin on a daily basis. This is challenging, especially when you are young. 

Youngsters with diabetes do not want to be different. They sometimes rebel against the requirements dictated by their disease. They may, for instance, fail to check their blood sugar levels or to inject insulin on time. Over time, this can lead to dangerous situations such as hypo- or hyperglycemia (blood sugar levels that are too low or too high, respectively), and when they are older, to complications such as coronary artery disease, kidney disease, eye problems and nerve disease.

In all countries where we are active in the direct distribution of diabetic supplies, we work closely with local diabetes organizations. By doing so, Mediq can make a difference and truly mean something for youngsters with diabetes.

Sweet Talk
One of our projects to support young people with diabetes was Sweet Talk, an interactive theatre workshop geared towards teenagers with diabetes and their parents. With humor and intelligence actors, Izaira Kersten and Floris van Tilburg play out typical home situations, stimulating discussions between parents and kids. 

“Izaira Kersten: “When I discovered, at the age of 26, that I had diabetes, that had a huge impact on my life. I succeeded, however, in finding a positive way of dealing with it. Because I am an actress, and an ambassador for the Diabetes Fund, I really wanted to help others who have this illness. I produce shows where diabetes is the key focus. Thanks to Mediq, I was able to organize the ‘Sweet Talk’ workshop. This goal of this workshop is to help support, inform, and inspire young people who have diabetes. Together with Floris van Tilburg, I presented the Sweet Talk workshop in 2013 for these young people and for their parents, as well." In 2013, Mediq succeeded in holding the workshop 27 times.

Mediq wants to help people to live their lives to the fullest potential.

We want to improve patients’ health or to help them cope better more effectively with chronic or incidental illnesses. We help patients to correctly use their medical supplies. We also provide training to professionals, in order to help them optimize their service to their patients.

We feel responsible for the supply of safe products. The measures we take regarding quality and safety are: 
• Compliance with laws and regulations;
• Internal guidelines and external certification schemes;
• Evaluation of suppliers to ensure quality and prevent counterfeiting.

Our suppliers received our new CSR & Supplier Code of Conduct brochure. We expect them to adhere to this code. In addition, our high-risk suppliers (suppliers of private label products) are asked to sign our Mediq Code of Conduct for Suppliers.

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